(Voyago 2019) What’s New in the Updated Website Privacy Policy? We continually update the privacy policy applicable to our online and mobile websites, applications, and digital services to clarify data collection, usage and sharing practices among Voyago’s brand’s, affiliates, and unaffiliated third parties. Please take the time to read the full privacy policy. You consent to the data collection, use, disclosure and storage practices described in this privacy policy when you use any of our Services (as described below), including when you access any content or videos.
Thank you for visiting this website, a digital service presented to you by Voyago (“Voyago”, “we” or “us”). Your privacy is important to us. As such, we provide this privacy policy (“Website Privacy Policy”) explaining our online information practices and the choices you can make about the way your information is collected and used by this digital service and among Voyago’s network of affiliated and operated digital services (“Voyago Network”), which includes any online or mobile websites, applications or digital services owned, operated or offered by, on behalf of, or in conjunction with Voyago or its Affiliates, including any online or mobile website, application or digital service installation through which this Website Privacy Policy appears (each a “Service,” collectively the “Services”). “Users” are persons that use the Services.
Who we are
Our corporate website address is: https://voyago.ca
Voyago is a mobility services company specializing in Para, Non-Emergent Medical, Student, and Public transit services.
What personal data we collect and why we collect it?
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
If you complete a contact form on our website your information will be held securely and privately with access to your information restricted to our website management team.
If you choose to sign up for email communications your information will be stored on our GoDaddy Email Marketing secure server and restricted to use by our communications efforts. Each of our communications offers the recipient the opportunity to opt-out of future communications.
Additionally, our Email Marketing recipients are given the opportunity to opt-out of future communications through our bi-annual express permission email list management protocol.
Cookies
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
This website uses various web analytics tools (such as Google Analytics) and other measurement tools to help analyze how users use the site. These tools use ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie, about your use of the website (including your IP address), is transmitted to Google and sometimes other vendors. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity
Who we share your data with
If you sign-up to receive Email Marketing alerts, broadcasts, messages or other mass communications from Voyago it is important to understand you have the right to unsubscribe at any time.
Our Email Marketing service is hosted by GoDaddy Email Marketing Services and complies with all CASL requirements. Our policy prohibits sending of SPAM and our website contain anti-spam measures to prevent third-party spam.
Your contact information as provided in the sign-up form is securely stored within Go Daddy’s Email Marketing secure system network.
You may review GoDaddy’s policy by visiting www.godaddy.com
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Your contact information is securely stored within our Email Marketing services account hosted through GoDaddy Email Marketing service. Your information is not ‘shared’ with GoDaddy, nor do we ‘share’ your information with any third party.
Additional information
How we protect your data
Our websites utilize active SSL certificates at all times. Our websites and data servers are monitored continuously through our host provider GoDaddy.
What data breach procedures we have in place
Please report any privacy concerns relating to your use of our website to [email protected]
What third parties we receive data from
We receive website analytics data to improve our search engine optimization and access to our website for our users.
We also use website user experience tools to measure and improve our visitor's experience on our website with tools from Hotbar.
What automated decision making and/or profiling we do with user data
None
AODA Compliance
Our WP websites meet AODA standards and embed AODA Compliant tools such as contrast and font adjust options.
Online Advertising Policy
Voyago makes reasonable and continual effort to maintain compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and guidelines established by the Office of the Privacy Commissioner of Canada.
Users may review the entire Act by following this link;
You may explore other information related to Canada’s PIPEDA by visiting;
For English visit https://www.priv.gc.ca/en/
For French visit https://www.priv.gc.ca/fr/
Any user of our websites, recipient, of online marketing messages, Email Marketing message are encouraged to report concerns to Voyago’s Privacy Officer at;
Programmatic Marketing Policy
Voyago participates in active SEM (Search Engine Marketing) practices also called Programmatic Marketing through various online marketing platforms including Facebook, Google, Twitter, and Youtube.
Our advertising campaigns are hosted and pushed from these partners. Our campaigns are vetted and approved by these partners in accordance with their corporate advertising policy and local advertising legislation. and also comply with our internal commitment to Voyago’s Truth in Advertising commitment (see below).
Facebook Advertising Policy
https://www.facebook.com/policies/ads/
Twitter Advertising Policy
Google Advertising Policy
https://support.google.com/adspolicy/
Youtube Advertising Policy
https://support.google.com/youtube/answer/6162278?hl=en
Voyago’s Truth in Advertising Commitment
Voyago believes in fair practices, diversity, access for all and truth in advertising. Our TIA Commitment promises we will behave and comply with these 5 commitments;
Diversity
Voyago is an organization that embraces diversity in culture, community and in the workplace.
Fairness
Voyago is committed to promoting, and encouraging fairness within our workplace, from our partners, and our communities.
Accessible
Voyago will continually strive to promote an ‘Access For All” culture in everything we do.
Truthful
Voyago prides itself on being a truthful organization and actively strives for transparency in the workplace, in our communities and organizations we partner with.
Accuracy
Voyago believes in conveying fact-based, accurate information in our advertising and business claims, and we will never knowingly contribute to or support content contrary to this commitment.
If you have concerns about our advertising please contact our Marketing Services department by email to; [email protected]
You can learn more about Advertising Standards in Canada by visiting;
https://www.adstandards.ca/en/Standards/theCode.aspx